Refund policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
Please Note: all returns are subject to a 10% restocking fee, plus the original shipping cost.
To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at enquiries@carkeyshop.co.uk. Please note that returns will need to be sent to the following address: 6, grange court, badsworth, wf9 1bq.
We recommended sending all returns with tracked delivery, we cannot be held responsible for missing returns.
You can always contact us for any return question at enquiries@carkeyshop.co.uk.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, such as picks and programmed remotes. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at enquiries@carkeyshop.co.uk.
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at enquiries@carkeyshop.co.uk and send your item to: 6, grange court, badsworth, wf9 1bq.
To return your product, you should mail your product to: 6, grange court, badsworth, wf9 1bq.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
This does not affect your statutory rights