Refund policy

Returns

You have 14 days after receiving your item to request a return. The quickest way is our returns page: fill in the short form and you'll get a printable return slip straight away.

To be eligible for a return, your item must be in the same condition that you received it: unused, not programmed or cut, and in its original packaging. You'll also need your order number or proof of purchase.

Please send returns to: The Car Key Shop, 6 Grange Court, Badsworth, Pontefract, WF9 1BQ.

We recommend sending all returns with tracked delivery, as we cannot be held responsible for returns lost in the post.

Items we can't accept back

We can't accept returns on Lishi tools and lock picks, remotes or keys that have been programmed or had the blade cut, sale items or gift cards. Please get in touch if you have questions about your specific item.

Damaged, faulty or wrong items

Please inspect your order when it arrives. If an item is faulty or damaged, or you've received the wrong item, start a return on our returns page straight away so we can put it right.

Refunds

Once your return is received and inspected, we will email you to let you know whether your refund has been approved. If it is approved, your refund will be processed to your original payment method within 14 days.

Late or missing refunds

If you haven't received your refund yet, first check your bank account again, as there is often some processing time before a refund appears. If you still haven't received it, please contact us at enquiries@carkeyshop.co.uk.

Exchanges

We only replace items if they are faulty or damaged. To request a replacement, use our returns page and choose "A replacement".

Return postage

You are responsible for the cost of sending your item back to us, unless it is faulty, damaged or we sent the wrong item. If you're returning an item worth over £50, please use a tracked service or buy postage insurance, as we can't guarantee we will receive your returned item.

Questions about a return? Email enquiries@carkeyshop.co.uk.

This does not affect your statutory rights.